Our Privacy Policy
This Privacy Policy describes how Kotori Technologies, LLC ("we," "us," or "our") collects, uses, and protects the personal information of our users ("you" or "your"). By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect:
- Personal Information: We collect information that you provide directly to us, such as your name, email address, phone number, and any other information you choose to share with us.
- Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, and the pages you visit.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing behavior and preferences.
How We Use Your Information:
- To Provide Services: We use your information to provide and improve our services, including responding to your inquiries and providing customer support.
- Marketing and Communication: We may use your information to send you marketing communications, such as newsletters and promotional offers, if you have opted in to receive such communications. You have the right to opt out of these communications at any time.
- Legal Compliance: We may use your information to comply with legal obligations, protect our rights, and ensure the safety and security of our website and users.
10DLC Compliance:
- Registration: We register our 10-digit long code (10DLC) phone numbers and messaging campaigns with The Campaign Registry (TCR) to ensure compliance with carrier regulations.
- Consent-Based Messaging: We only send text messages to individuals who have explicitly consented to receive them. You can provide your consent by opting in through our website or other communication channels.
- Opt-Out Mechanism: If you no longer wish to receive text messages from us, you can opt out at any time. We will process your opt-out request promptly.
- Privacy and Security: We take appropriate measures to protect your personal information, including your phone number, and ensure that it is used in compliance with 10DLC regulations.
Sharing Your Information:
We do not share your personal information with third parties for marketing purposes. We may share your information with third parties as necessary to provide our services, comply with legal obligations, or protect our rights.
Your Rights:
You have the right to access, correct, or delete your personal information, as well as the right to restrict or object to the processing of your information. You also have the right to data portability and the right to withdraw consent at any time. If you withdraw your consent, however, you must stop using the site.
Data Security:
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Changes to This Policy:
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new version on our website by updating the effective date at the top of the document.
Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us.
Location:
South Carolina: 843-553-8800 Contact | Kotori Technologies | Charleston IT Company.
North Carolina: 336-513-8800 Contact | Kotori Technologies | Charleston IT Company
Legal Terms and Conditions
- Master Services Agreement: General terms and conditions applicable to all Provider products and services.
- Service Attachment for Managed Services: Core managed services, including, but not limited to, monitoring, remote management, and helpdesk.
- Service Attachment for Co-Managed Services: Defines cooperation and coordination with internal IT departments
- Service Attachment for Compliance Services: Consulting and advising regarding regulatory and legal compliance.
- Service Attachment for AI Services: Managed services involving AI, such as Co-Pilot, conversational voice services, AI app development, and bot management.
- Schedule of Services: Defines specific managed services, including inclusions, exclusions, and responsibilities for both parties.
- Data Processing Agreement: Data security and privacy agreement, including statutorily required terms.
- Service Level Objectives: Specifies measurable performance targets and response times for managed services.
- Schedule of Third-Party Services: Notice of third-party services and waiver of claims.
- Service Attachment for Managed Access Control Services: Security assessments involving simulated attacks to evaluate system vulnerabilities and validate defensive controls.
- Service Attachment for Penetration Testing: Management of physical security systems, including badge access, permissions, and logging.
The Kotori Difference
18 Years in Business You Can Count On!
The Kotori Guarantee
Our company believes in “Honor Above All Else” and are continually “In Service to Others.” These are just two of our core values. Because of that, We do it right, or it’s free.
#1 In Client Relationships
Our customers love us! We're proud to maintain a 98% Customer Satisfaction Rating.
24/7 Support
Our team of help desk technicians are available to you and your staff Every Day of the Year at Every Hour of the Day. Get support via Chat, Phone, or Email.
True Partner Experience
We act as a genuine extension of your business, embedding our services and support as if we're right there in your office. Our commitment to unique customer experiences turns clients into raving fans!
No Nickels or Dimes
We offer fixed monthly pricing with no hidden fees so; we don't nickel and dime you to death.
Certified Experts
All of our solution engineers hold certifications in their respective fields, including Cyber Security, Cloud Solutions and Business Transformation.
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