As your business or your organization starts to grow, you will quickly discover that your reliance on company information, company information, and IT systems will increase.
In order for you to keep up with the changes and the constant demands that come along with a growing business, you will need to ensure that your entire IT environment will be managed successfully.
The management of your entire IT systems and the IT environment will become a major key component for the continued success of your business. If your business is making an attempt to simplify the difficult and complex IT systems, managed services should certainly be at the top of your list of priorities.
MSPs are responsible for ensuring your network continues to operate and run efficiently. This means they will earn the most money when you are happy with the services, and not when you are unhappy.
A managed service provider should be doing the best it can to reduce the number of times you have to email them or call them due to problems you are having. The MSP’s business model will not be able to work if the customers are not happy due to their networks not operating the majority of the time.
How Is Your Network Performing?
When you make the decision to invest in Managed Services, what steps will you need to take in order to fully evaluate your network’s performance?
One of the best ways to measure the performance of your network is by finding out how many help desk or support tickets were sent throughout the year. When reviewing the number of tickets, you should also make sure you calculate a resolution rate. How many of your help desk tickets were left unresolved?
When you take the time to measure your network’s performance, you should be able to successfully answer the following questions:
- How many help desk tickets did you submit on a monthly basis to your provider? How many tickets were sent on an annual basis?
- How many support tickets were resolved? How many support tickets were closed without a resolution? How do these numbers compare to the number of tickets that were submitted to your services provider?
When working with a Managed Services provider, you will want the number of help desk tickets to be low. You will also want the number to remain as consistent throughout the year.Are you able to tell a difference in the number of help desk tickets that are being submitted now compared to when you first started working with your Managed Services Provider?
A Managed Services Provider that is dedicated to improving and simplifying your IT environment should cover the following bases:
- Customer support systems
- Productivity and efficiency
- Network reliability
It will take a great amount of patience to set up a proper monitoring system. There are many managed services providers that do not have the patience, equipment, or expertise to monitor a system properly. Many times, the poor setup will result in ignored alerts or maintenance requests that can be ignored by an MSP or simply lost in a wave of emails.
How much do you know about your MSP provider’s monitoring system? How often are they alerted? What process do they use to ensure every warning will be addressed? There should be professionals who have the responsibility to look over all the dashboards and create tickets when one needs to be created. Have you ever seen your MSP provider’s control center? Do you know how they monitor your systems?
Giving Your IT Environment A Boost
Businesses and organizations seek the assistance of a Managed Services provider for a variety of reasons. One of the main reasons the services of an MSP is needed is due to problems with efficiency, reliability, and performance. If a business is having problems in these areas, it can make it extremely challenging for that business to find success. Some of these problems are caused by the following:
- Using out-of-date equipment
- Failure to monitor systems and networks
- Failing to make a greater investment
- Lack of awareness or consistency when it comes to updating software, apps, and other programs
Growth can be stunted when a network becomes too complex or unreliable, especially when these systems are getting in the way of running a smooth and stress-free business. These are the types of environments that can result in help desk and support tickets being sent on a daily basis.
In situations like this, hiring a Managed Services provider like Kotori Technologies, LLC can greatly improve your IT environment. In addition to improving the IT environment, Kotori Technologies, LLC will reduce the negative impact that can result in poor efficiency and productivity.
A Managed Service provider should have the tools and resources needed to manage networks, servers, PCs, etc. through cloud solutions, support technology, Backup and Disaster Recovery Plan, access points, and more.
Kotori Technologies, LLC uses support technology that allows us to effectively monitor and manage all of your systems. We can also implement the backup and disaster recovery solutions that your business will need in the event of a natural disaster.
As your business grows, you are going to need the tools and resources necessary to maintain your high level of success. Your business deserves to have improved reliability, efficient troubleshooting, and an effective backup and data recovery solution. Are you ready to improve your overall business operations? Are you ready to see a reduction in the number of help desk or support tickets?