Are you arriving on-time?
Arriving on time is important for all sorts of reasons: making a connection; attending a big meeting; or even just starting your vacation on the right foot. And when it comes to on-time arrivals, not all airlines are created equal. Sure, sometimes it depends what airports they fly into, regulars at LaGuardia, JFK, and Newark have to deal with a lot more congestion than airlines flying into say Charleston, South Carolina. But sometimes the arrival record is also a function of the airline itself.
Listed below are the top 10 airlines for arriving on-time with the highest customer satisfaction rating.
#10 Delta
On-time performance: 76.9%
Though most airlines increased their on-time performance, Delta’s dropped ever so slightly, from 77.3%. Unfortunately, that means slipping from the #7 spot, though the airline still remains in the top 10.
#9 Alaska
On-time performance: 77.6%
There wasn’t much movement for Alaska, which gained 1 percentage point in on-time arrivals from 2010 but slipped from #8.
#8 AirTran
On-time performance: 78.4%
AirTran’s jump of 2 percentage points from 2010 was enough to help it snag the #8 spot from Alaska.
#7 Northwest
On-time performance: 79.6%
Northwest made a big move this year; its improvement of 6 percentage points from 2010 meant a jump of 5 spots in the rankings and a solid spot in the top 10.
#6 Frontier
On-time performance: 80%
Frontier was booted out of the top 5 this year, despite an increase in on-time performance from 78%
#5 US Airways
On-time performance: 80.4%
Though US Airways slipped less than 2 percentage points from 2010, the surge from a couple regional carriers cost the airline its #3 spot.
#4 SkyWest
On-time performance: 81.4%
This regional carrier—which is the primary United Express carrier along the West Coast, as well as a Delta Connection and Midwest Connect carrier—increased its 2010 performance (78%) and its ranking (#5).
#3 Southwest
On-time performance: 83%
While Southwest’s performance increased this year (it was 80% in 2010), that wasn’t quite enough to hold onto its #2 ranking.
#2 Pinnacle
On-time performance: 83.4%
Pinnacle—which operates flights for Northwest Airline and Delta Connection—didn’t crack the top 5 in 2010 (it was #6 with 77.4%), but this year flew to the #2 spot.
#1 Hawaiian
On-time performance: 89.5%
Once again, Hawaiian outperformed all other carriers. Should airline executives be worried that the on-time percentage dropped from 92% last year? Probably not—it’s still ahead by a healthy margin.
Stay Ahead with Smart Travel and Smarter Tech
Whether you're managing travel logistics or streamlining operations, Kotori Technologies helps businesses stay on schedule and ahead of the curve. From cloud solutions to IT support, we provide the tools and expertise to keep your team moving—on time, every time.
Contact Kotori Technologies today to learn how we can support your business with reliable, forward-thinking IT solutions.
